Frequently Asked Questions (FAQ)

I. Product Selection (18 Questions)

Q1: What are the differences between the 3-in-1 Half Wig, Wear & Go Glueless Wig, and Full Lace Wig? How to choose?

A: Aligrace’s three core wigs are designed for different needs, with key differences in wearing scenarios, styling flexibility, and attachment methods. The 3-in-1 Seamless & Easy Flip Over Kinky Curly Half Wig (product link) is the brand’s bestseller, supporting three styling transformations: half wig, headband wig, and ponytail wig. It features an invisible hairline and drawstring design, requires no glue, and can be worn in 2-3 minutes. Ideal for users seeking daily styling versatility and a lightweight wearing experience, it’s especially suitable for those with thin hair needing extra volume. The Wear & Go Glueless Wig (collection link) emphasizes “glue-free convenience,” with a built-in headband and adjustable straps for a wear time of less than 2 minutes. Its hold is suitable for daily commutes, workouts, and other moderate activities, making it the top choice for beginners and users with sensitive scalps. The Full Lace Wig focuses on ultimate naturalness and styling freedom, with a lace front for an undetectable hairline and compatibility with high ponytails, updos, and other styles. It requires wig glue for attachment, making it perfect for special occasions (weddings, photoshoots) or users pursuing a “natural hair” look. When choosing: opt for the 3-in-1 Half Wig or Glueless Wig for high-frequency daily wear, and the Full Lace Wig for special occasions or high styling demands.

Q2: Is the 16-inch wig length suitable for all heights and face shapes?

A: The 16-inch length (approximately 40.64 cm) of Aligrace’s 3-in-1 Half Wig is a classic medium-length style with broad adaptability, suitable for almost all heights (150cm-180cm) and face shapes. For height: users 150cm-160cm will have length reaching above the chest, optimizing body proportions; those 160cm-170cm will have length hitting the mid-chest for an elegant look; and users over 170cm can achieve a lively medium-length style without appearing too short. For face shapes: round-faced users can use the kinky curls’ volume to contour the cheeks and add facial dimension; square-faced users can soften sharp jawlines with the curls’ gentle curves; long-faced users can shorten visual face length with the headband style or the wig’s volume; heart-shaped and diamond-faced users can balance forehead and chin proportions with side parts or bangs (paired with wig clips if needed). This length is easy to maintain daily, retaining the elegance of long hair while avoiding the heaviness of extra-long wigs, making it an ideal choice for everyday wear (Product link: (product link).

Q3: What hair types and styling bases are suitable for the Kinky Curly texture?

A: Aligrace’s kinky curly texture is a classic style designed specifically for natural Black hair textures, adapting to various hair types and styling bases for a natural look without extra styling. For users with naturally curly or coily hair, this wig’s texture blends seamlessly—whether as a base for short hair or to complement medium-length hair, it’s indistinguishable even up close. For users with straight or wavy hair, it allows quick style changes without perming or dyeing, and the pre-styled curls maintain their shape through daily activities. If your natural hair is over 3cm long, you can directly wear the half wig style, using your own hair to enhance fit; if your hair is shorter than 3cm, the Wear & Go Glueless Full Wig or Full Lace Wig is recommended for full coverage and secure hold. Additionally, the kinky curls’ volume effectively modifies head shape, making it perfect for users with thin hair or flat crowns. When paired with headband or ponytail styles, the curls’ layers become more prominent (Care reference: https://aligracehair.com/blogs/news/the-ultimate-guide-to-wig-care-and-maintenance-extend-your-investment-in-2026).

Q4: What material are Aligrace wigs made of? Do they have a strong odor?

A: All Aligrace wigs are crafted from high-quality blended fibers (synthetic fibers + human hair components), undergoing strict safety testing to meet international environmental standards with no strong odors. This blended material combines the durability of synthetic fibers with the natural texture of human hair— the kinky curly style features high-fidelity texture, soft and smooth to the touch, without stiffness or frizz. During production, the brand avoids cheap adhesives and harmful dyes, and finished products undergo multiple ventilation treatments, ensuring only a slight inherent material odor that dissipates completely after 1-2 days of air-drying. Compared to pure synthetic wigs, Aligrace’s blended fibers are more breathable, preventing stuffiness during wear, and resistant to tangling and fading, with a lifespan of 9-18 months (with daily wear). If you’re sensitive to odors, open the packaging and air-dry the wig in a cool, ventilated area for 24 hours upon receipt, and pair it with Aligrace’s specialized wig care spray (product link (product link)) to eliminate residual odors and nourish the fibers for long-lasting curl elasticity.

Q5: How to determine if my head circumference fits Aligrace wigs?

A: Aligrace wigs feature adjustable designs, fitting most adult head circumferences (21.5 inches - 23.5 inches / 54.6 cm - 59.7 cm). Confirm fit by following these steps: Use a soft tape measure to wrap around the widest part of your head (from the forehead hairline to the back of the head protrusion), keeping the tape level—neither too tight nor too loose—and record the measurement. If your head circumference falls within the standard range, choose the regular size and fine-tune the fit with the built-in adjustable straps and drawstring (exclusive to the 3-in-1 Half Wig). For head circumferences smaller than 21.5 inches, use wig liners (available in the brand’s accessories section) to enhance fit. For head circumferences larger than 23.5 inches, most styles’ adjustable ranges can accommodate—prioritize the 3-in-1 Half Wig or Wear & Go Glueless Wig, as their elastic headbands and drawstrings offer greater adjustability. Note that Full Lace Wigs have a relatively fixed adjustment range; for head circumferences outside the standard range, contact customer service (product link) to inquire about customization. If the wig feels too tight or loose during wear, adjust the straps and drawstring promptly to avoid prolonged discomfort or frequent slipping.

Q6: Are Aligrace wigs only available in black? Are other colors offered?

A: Currently, Aligrace’s core bestsellers—the 3-in-1 Half Wig and Wear & Go Glueless Wig—feature classic black, a versatile color that complements most skin tones (deep, wheat, and light skin) and pairs effortlessly with daily outfits and various occasions, making it the most popular all-purpose shade. Beyond basic black, the brand’s 2025 Trendy Wig Collection (product link) introduces a range of fashionable colors, including deep brown, chocolate brown, and natural gradient brown, with custom color options available for select styles (contact customer service for details). Choose colors based on your skin tone and usage scenario: black is ideal for daily commutes and formal occasions, offering understated elegance; deep brown suits users wanting to brighten their complexion without being overly bold; gradient styles cater to those pursuing individuality and fashion-forward looks. Note that non-black styles require extra sun protection to prevent fading—pair with Aligrace’s color-protecting shampoo (product link) to extend color longevity. If unsure about the right color, refer to user photos on product pages or contact customer service for professional advice.

Q7: How to switch between the 3-in-1 Half Wig’s three styles? Is the operation complicated?

A: The 3-in-1 Seamless & Easy Flip Over Kinky Curly Half Wig’s styling transformation is designed for convenience, requiring no extra tools and suitable for beginners—core operations revolve around “flipping and securing.” Style 1: Half Wig - First, pull your own hair into a low bun or secure with clips at the top or back of your head (depending on hair volume). Place the wig’s net over the bun, align the invisible hairline with your natural hairline, tighten the drawstring, and fasten the adjustable straps. Comb the wig to blend with your natural hair—ideal for daily commutes and dates. Style 2: Headband Wig - No need to put your hair up; directly slip the wig’s headband over your head, adjust to the desired position (the headband can cover the forehead hairline), and secure with the headband’s elasticity and built-in anti-slip design. Perfect for rushed mornings or casual outings, completing the look in 30 seconds. Style 3: Ponytail Wig - First, wear the wig in the half wig style, then comb the wig and your own hair back together, securing with a soft hair tie (avoid metal clasps to prevent fiber damage) to form a ponytail. Adjust the ponytail height as desired and enhance with a headband accessory—suitable for workouts and parties. Detailed tutorial videos are available in the brand’s official guide section (product link), with clear demonstrations and text instructions to ensure easy mastery. No need to worry about fiber loss or loose styling during transformations.

Q8: How secure is the Wear & Go Glueless Wig? Will it slip during workouts?

A: Aligrace’s Wear & Go Glueless Wig’s hold has been optimized through multiple tests, featuring a triple-secure design: built-in headband + adjustable straps + anti-slip lining, meeting the needs of most daily scenarios, including moderate-intensity workouts. The built-in headband is made of high-elasticity material that fits the head contour without shifting; the anti-slip lining increases friction with the scalp; and the adjustable straps allow fine-tuning for head circumference—combined, they ensure a secure fit. For daily commutes, walks, and office work, there’s no need to worry about slipping. During moderate-intensity exercises like yoga, pilates, and jogging, the wig remains stable when properly worn (adjust straps to a snug fit and ensure the headband adheres to the forehead). For high-intensity activities (e.g., sprinting, HIIT, dancing), it’s recommended to use additional wig-specific clips (available in the brand’s accessories section), clipping them at the temples and back of the head to enhance hold. Note that after sweating heavily during workouts, remove the wig promptly to air-dry, avoiding sweat buildup that affects hold and material lifespan. Compared to glue-attached styles, the glueless wig’s hold is more suitable for daily and moderate-intensity activities, eliminating glue irritation while balancing convenience and stability (Product link: (product link).

Q9: How heavy are Aligrace wigs? Will they cause pressure during long-term wear?

A: Aligrace wigs feature lightweight designs, with core styles weighing 3-5 ounces (approximately 85-142 grams)—far below the average weight of similar products on the market—ensuring no noticeable pressure even during long-term wear. The Wear & Go Glueless Wig weighs about 3-4 ounces, the 3-in-1 Half Wig 4-5 ounces, and the Full Lace Wig 5-6 ounces (slightly heavier due to material and craftsmanship, but still lightweight). This lightweight design benefits from high-quality blended fibers and a breathable cap structure: blended fibers are lighter than pure human hair while retaining natural texture; the cap uses an open-weft design that enhances breathability, reduces weight, and prevents continuous scalp pressure. Test data shows that most users experience no scalp numbness or headaches after 4-8 hours of wear, with some reporting “forgetting they’re wearing a wig.” For users needing long-term wear (e.g., professionals, students), the 3-in-1 Half Wig or Wear & Go Glueless Wig is recommended for superior lightweight comfort. When wearing, adjust the straps to a “secure but not tight” fit to avoid pressure, and periodically remove the wig to rest the scalp for an enhanced experience (Care reference:(product link).

Q10: Which Aligrace wig is suitable for different hair types (straight, naturally curly, fine)?

A: Aligrace wigs adapt well to various hair types—choose based on your hair’s characteristics and styling needs. For straight hair users: To try curly styles, the 3-in-1 Kinky Curly Half Wig is ideal—your straight hair can be easily pulled up as a base, and the wig’s curls create a striking layered look. For straight style preferences, opt for the brand’s straight Wear & Go Glueless Wig for a smooth finish without extra straightening. For naturally curly hair users: The 3-in-1 Half Wig’s kinky curl texture closely matches natural curls, blending seamlessly without extra styling. The Wear & Go Glueless Wig’s built-in headband design ensures secure hold, preventing shifting caused by curly hair volume. For fine hair users: Prioritize hold and volume—the 3-in-1 Half Wig’s drawstring and adjustable straps ensure a secure fit, while the kinky curls’ volume compensates for thin hair. Before wearing, treat your hair with dry shampoo to increase friction, then put on the wig for enhanced hold. Regardless of hair type, refer to the brand’s hair type guide (product link) for personalized advice to ensure perfect integration with your natural hair.

Q11: Can children or teenagers wear Aligrace wigs?

A: Aligrace wigs are primarily designed for adult head circumferences (21.5-23.5 inches). Children and teenagers typically have smaller head circumferences (18-21 inches for under 12 years old, 20-22 inches for 12-16 years old). Some teenagers may barely fit, but children will experience poor hold due to head circumference differences, and the wig’s weight and size may not meet their wearing needs—thus, regular wear is not recommended for those under 16. For teenagers needing wigs for special purposes (e.g., stage performances, medical reasons), prioritize the Wear & Go Glueless Wig (with a wider adjustment range) and ensure adult supervision during wearing and adjustment. The straps should be snug but not tight to avoid scalp pressure or slipping. Additionally, children and teenagers have more sensitive scalps—confirm no allergies before wearing, limit wear time to no more than 4 hours, and clean and maintain the wig promptly. Currently, the brand does not offer a dedicated children’s wig line; for special needs, contact customer service (product link) to inquire about customization—do not purchase adult styles for children.

Q12: How breathable are Aligrace wigs? Will they be stuffy in summer?

A: Aligrace wigs feature multiple breathable designs, preventing stuffiness in summer and supporting long-term daily wear. Core breathable features include: An open-weft cap structure with moderate mesh density, ensuring both hold and air circulation to quickly dissipate scalp heat; breathable blended fibers that improve breathability by over 30% compared to pure synthetic fibers, reducing sweat buildup; and lightweight caps for select styles (e.g., 3-in-1 Half Wig) that minimize coverage for enhanced breathability. Test data shows that in 30℃ environments, scalp temperature is only 0.5-1℃ higher than without a wig after 4 hours of wear—far lower than the temperature increase of similar products on the market. For summer wear, enhance comfort with these tips: Choose lighter colors (natural black is more breathable than pure black); avoid prolonged exposure to direct sunlight (pair with a sunhat or umbrella); use absorbent paper to wipe the scalp and wig interior after sweating to prevent residue; air-dry the wig in a ventilated area after daily wear to keep the cap dry. For users with high breathability needs, prioritize the 3-in-1 Half Wig (minimal coverage) or Wear & Go Glueless Wig (mesh cap design), offering the best breathability in the brand’s lineup (Product link: (collection link).

Q13: Can Aligrace wigs be dyed or straightened?

A: Whether Aligrace wigs can be dyed or straightened depends on the material ratio of specific styles: Most Wear & Go Glueless Wigs and 3-in-1 Half Wigs have a higher synthetic fiber content (70%-80%), making them unsuitable for DIY dyeing or high-temperature straightening. Synthetic fibers are pre-styled—high temperatures (exceeding 250°F/121℃) cause melting, deformation, and fading, while chemicals in hair dye damage fiber structure, leading to dryness, frizz, fading, and irreversible styling loss. Full Lace Wigs have a higher human hair content (over 60%), allowing gentle dyeing or low-temperature styling (no more than 350°F/177℃) under professional stylist guidance. Note: Conduct a small patch test before dyeing to avoid uneven color; use mild ammonia-free dye to minimize fiber damage; clean with color-protecting shampoo promptly after dyeing and follow with moisturizing care. Frequent dyeing or high-temperature styling is not recommended for any style, as it shortens lifespan. For style or color changes, purchase corresponding styles directly from the brand ( product link) or contact customer service for professional wig styling services—avoid DIY operations that cause damage.

Q14: Is the "invisible hairline" of the 3-in-1 Half Wig truly natural? Will it be noticeable?

A: The 3-in-1 Half Wig’s invisible hairline design has undergone multiple iterations for exceptional naturalness—completely undetectable in normal social settings. Core design highlights include: Gradient density processing from root to tip, simulating natural hair growth to avoid a rigid “sharp edge”; skin-tone mesh base that matches most scalp colors, hiding the net even with slight parting; and a drawstring + adjustable strap design that ensures a tight fit between the hairline and scalp, minimizing gaps. Numerous user feedback confirms that the boundary between the wig and natural hair is indistinguishable from the front, side, and up close—even family and friends may not notice. To enhance naturalness: Blend the edges of your natural hair with the wig’s hairline without full coverage; avoid heavy hairspray or styling products that cause stiffness; choose a mesh base color matching your scalp (default skin tone, custom options available via customer service). For concerns about naturalness, view user photos and reviews on the product page (product link) to see real wearing effects.

Q15: Which is more suitable for beginners: the Wear & Go Glueless Wig or the 3-in-1 Half Wig?

A: For wig beginners, the Wear & Go Glueless Wig (collection link) is more user-friendly, primarily due to its lower difficulty and higher error tolerance. Its core advantage is “glue-free, no hair-up required”—no need for pre-hair preparation or glue application skills. Simply slip the wig over your head, adjust the headband and straps for a proper fit, completing the look in under 2 minutes—even first-time users can master it quickly. Its hold relies on the built-in headband and adjustable straps, eliminating concerns about glue residue or poor hold, and it’s comfortable for sensitive scalps. In contrast, while the 3-in-1 Half Wig is also glue-free, some styles (e.g., half wig) require pulling your hair up as a base—beginners may need practice to master hair-up techniques and wig positioning, and adjusting the drawstring’s tension takes getting used to. However, if beginners seek styling versatility and are willing to spend a little time practicing, the 3-in-1 Half Wig is also a great choice. Summary: First-time users prioritizing ultimate convenience choose the Wear & Go Glueless Wig; beginners wanting to try multiple styles opt for the 3-in-1 Half Wig (product link) . The brand’s beginner tutorials (https://aligracehair.com/wig-tutorials) provide detailed guidance for quick mastery.

Q16: What is the lifespan of Aligrace wigs? How to extend it?

A: Aligrace wig lifespan depends on wearing frequency and care—under normal conditions (3-5 wears per week), the Wear & Go Glueless Wig and 3-in-1 Half Wig last 9-12 months, while the Full Lace Wig, with higher-quality materials, lasts 12-18 months. With low wearing frequency (1-2 wears per week) and proper care, lifespan can extend by 30%-50%. Core tips for extending lifespan: Strictly follow the care guide (https://aligracehair.com/wig-care-guide) and use the brand’s specialized shampoo and conditioner (https://aligracehair.com/wig-care-kit)—avoid regular hair products containing sulfates or alcohol; Hand-wash with cold or lukewarm water (no more than 30℃), soak gently without rubbing or twisting, air-dry naturally, and avoid direct sunlight or high-temperature drying; Avoid pulling or scratching the fibers during wear, comb with a wide-tooth comb from tip to root to prevent tangling; Store on a dedicated stand when not in use to maintain shape, avoiding folding, squeezing, or mixing with other items; Keep away from high temperatures (e.g., hair dryers, curling irons), chemicals (e.g., perfume, hair dye), and sharp objects; Regularly inspect straps, drawstrings, and other accessories—replace damaged parts promptly (available via customer service); For slight frizz, use specialized smoothing spray; Replace the wig if severe tangling or excessive shedding occurs to ensure wearing effect and comfort.

Q17: What occasions are Aligrace wigs suitable for?

A: Aligrace offers versatile wigs adapting to various occasions, from daily commutes to special events. Daily commutes: The Wear & Go Glueless Wig and 3-in-1 Half Wig’s headband/half wig styles are ideal—convenient, natural, and understated, enhancing complexion and style for professionals and students. Casual outings (shopping, dates, workouts): The 3-in-1 Half Wig’s ponytail style and Wear & Go Glueless Wig are top choices—secure and easy to move in without shifting. Special occasions (weddings, parties, photoshoots): The Full Lace Wig and 3-in-1 Half Wig’s ponytail style create elegant looks, with invisible hairlines and natural curls enhancing overall texture—perfect paired with formal attire or makeup. Professional settings (meetings, presentations): The 3-in-1 Half Wig’s half wig style and the Wear & Go Glueless Wig’s straight version (if available) exude professionalism—understated yet polished. Medical scenarios (e.g., post-chemotherapy hair loss): The Full Lace Wig and Wear & Go Glueless Full Wig offer comfortable coverage, with glue-free designs avoiding sensitive scalp irritation and soft, breathable materials suitable for long-term wear. Occasion-specific styling tips are available in the brand’s occasion guide (https://aligracehair.com/occasion-guide) for tailored recommendations.

Q18: How to distinguish genuine Aligrace wigs from counterfeits? What identification methods are there?

A: To protect consumer rights and avoid counterfeit purchases, authenticate Aligrace wigs using the following methods: 1. Purchase Channel Verification: Buy exclusively via the official website (https://aligracehair.com/), authorized e-commerce platforms (e.g., Amazon Official Store, Shopify Official Store)—products from unauthorized channels (e.g., third-party personal stores, non-official social media accounts) are likely counterfeit. 2. Product Logo Verification: Genuine wigs feature a clear, neatly printed Aligrace logo inside the cap—counterfeits have blurry logos or incorrect spelling, with inconsistent placement. 3. Material Verification: Genuine wigs use high-quality blended fibers—soft, smooth, with natural, elastic kinky curls resistant to tangling. Counterfeits use cheap synthetic fibers—stiff, unnatural curls prone to frizz and shedding. 4. Craftsmanship Verification: Genuine wigs have precise hairline processing, even stitching without skipped stitches, and durable, smooth-adjusting drawstrings/straps. Counterfeits have rough craftsmanship, rigid hairline edges, messy stitching, and easily damaged accessories. 5. Packaging Verification: Genuine packaging includes brand name, logo, and product information, with thick materials, a dedicated storage bag, and instructions. Counterfeit packaging is shoddy, lacks formal product details, and often omits storage bags or instructions. 6. After-Sales Verification: Genuine products include official after-sales support (returns, repairs, consultations) and valid serial numbers verifiable via customer service. Counterfeits lack official after-sales and have invalid or missing serial numbers. If in doubt about authenticity after purchase, contact official customer service (https://aligracehair.com/contact) with product photos and serial numbers for professional verification—never trust “genuine guarantees” from unauthorized channels.

II. Purchase & Shipping (13 Questions)

Q1: How to place an order for Aligrace wigs on the official website? What are the steps?

A: Ordering on Aligrace’s official website (https://aligracehair.com/) is simple and fully online—follow these steps: 1. Browse Products: Navigate via the “Collections” menu or homepage recommendations to select your desired wig (e.g., 3-in-1 Half Wig https://aligracehair.com/products/seamless-easy-flip-over-kinky-curly-half-wig) and click to access the product page. 2. Select Specifications: Confirm style, length (16 inches for core styles), color, etc., on the product page—click “Add to Cart” once confirmed. 3. Review Cart: Click the cart icon in the top right corner to verify product name, quantity, and price. Enter a discount code (e.g., Black Friday code BF15) in the “Discount Code” field and click “Apply” to redeem savings. 4. Checkout: Click “Check Out” to proceed to the checkout page. Fill in accurate shipping details (name, address, phone number, email)—include street, city, zip code, and country/region to avoid delivery errors. 5. Choose Payment Method: The website supports multiple secure payment options, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Select your preferred method and follow prompts to complete payment. 6. Confirm Order: After payment, a unique order number is generated, and a confirmation email is sent to your registered email—including order details, payment information, and estimated delivery time. Track order status via the link in the email. For issues during ordering (e.g., payment failure, incorrect address), contact customer service (https://aligracehair.com/contact) for real-time assistance.

Q2: What payment methods are supported on the official website? Are they safe and reliable?

A: Aligrace’s official website supports multiple secure, convenient payment methods catering to diverse user preferences—all payment processes use encryption technology to ensure security. Supported methods include: 1. Credit Card Payments: Accepts major credit cards (Visa, Mastercard, American Express)—pay by entering card number, expiration date, and CVV without additional account registration. 2. Third-Party Payment Platforms: Supports PayPal, Apple Pay, and Google Pay—mature, secure platforms allowing quick payments via existing accounts without exposing bank card details. 3. Other Methods: Select regions support buy-now-pay-later services (e.g., Shop Pay, Affirm) with installment options (terms vary by payment page). Security Measures: The website uses SSL encryption to protect data transmission, preventing information leakage; No storage of bank card details—payments are processed directly via secure gateways; Compliance with international payment security standards (PCI DSS) ensures regulatory compliance. For payment issues (e.g., failed payment, deduplication without order confirmation), avoid duplicate payments and contact customer service (https://aligracehair.com/contact) with payment proof (e.g., deduction screenshots, order number) for verification and resolution.

Q3: What promotions does the official website offer? How to get the latest discount information?

A: Aligrace’s official website regularly launches promotions for cost-effective purchases, including: 1. Holiday Promotions: Black Friday, Cyber Monday, Christmas, New Year—enjoy 40% + extra 15% off sitewide (e.g., code BF15) with exclusive offers on bestsellers. 2. New Product Launches: 10%-20% off for 1-2 weeks on new arrivals to encourage trial. 3. Member Benefits: Free registration unlocks exclusive discounts (e.g., 10% off first order), birthday rewards (monthly discount codes), and points (1 point per $1 spent—redeemable for coupons or care products). 4. Flash Sales: Irregular 24-48 hour flash sales on selected styles with limited stock—while supplies last. 5. Tiered Discounts: e.g., $50 off $200, $100 off $300—save more with multiple purchases (ideal for wigs + care products). Stay updated on promotions via: 1. Register as a member and subscribe to emails for priority updates. 2. Follow official social media (Instagram, Facebook, TikTok) for real-time announcements and discount codes. 3. Visit the “Promotions” section (https://aligracehair.com/promotions) for ongoing offers. 4. Join brand user communities (e.g., Facebook groups) for exclusive community discounts and previews. Note discount code validity and terms (e.g., product exclusions, minimum spend) as specified on promotion pages.

Q4: Can I modify order details (e.g., address, style, quantity) after placing an order?

A: Order modification eligibility depends on processing status: 1. Within 1 Hour of Order Submission: If the order is pending (“Pending”) or processing (“Processing”) and not shipped, contact customer service (https://aligracehair.com/contact) to request changes (shipping address, phone number, style, quantity). The team will assist if possible, with confirmation sent via email upon successful modification. 2. More Than 1 Hour After Submission: Orders may enter fulfillment or shipping—address changes (within the same country/region) may still be possible before status updates to “Shipped,” but core details (style, quantity) cannot be modified as products may have left the warehouse. 3. After Shipping (“Shipped” Status): No modifications are allowed. For address changes, contact the logistics provider to attempt interception or redirection—success is not guaranteed and may incur additional fees (subject to carrier policies). To avoid errors, carefully verify shipping details, product information, and payment method before submission. If modification fails, return the product (per return policy) and place a new order—refer to the return guide (https://aligracehair.com/returns) for details.

Q5: Does Aligrace support international shipping? Which countries/regions are covered?

A: Aligrace offers international shipping to most countries/regions worldwide, providing convenient shopping for global users. Key covered areas include the US, Canada, UK, Australia, New Zealand, EU countries (Germany, France, Italy, Spain), Japan, South Korea, and Singapore—view the full list in the “Country/Region” dropdown during checkout. International shipping partners include DHL, FedEx, and UPS for speed and security. Delivery Times: 3-7 business days for US domestic; 7-14 business days for major English-speaking countries (Canada, UK, Australia); 10-18 business days for EU countries; 15-25 business days for other regions—subject to customs clearance and logistics delays. International orders may incur customs duties and taxes (borne by the recipient), calculated per destination country/region policies—Aligrace does not cover these fees. Check local customs regulations before ordering to avoid delivery disruptions. For unsupported regions, contact customer service (https://aligracehair.com/contact) to inquire about expansion plans or purchase via authorized third-party platforms.

Q6: How is shipping cost calculated? Are there free shipping promotions?

A: Shipping costs are determined by destination, order value, and delivery method: 1. US Domestic: Free shipping on orders over $100; $8.99 for standard shipping (orders under $100); $19.99 for expedited shipping (2-3 business days). 2. Canada: Free shipping on orders over $150; $14.99 for standard shipping (orders under $150); $29.99 for expedited shipping. 3. Europe: Free shipping on orders over $200; $19.99 for standard shipping (orders under $200); $39.99 for expedited shipping. 4. Other International Regions: Free shipping on orders over $250; $24.99 for standard shipping (orders under $250); $49.99 for expedited shipping. Free shipping thresholds may be lowered (e.g., US domestic free shipping over $80) or offered sitewide during major promotions (Black Friday, Christmas)—check promotion pages for details. Shipping costs are calculated automatically at checkout—select your preferred method and confirm before payment. For delayed or lost orders, contact customer service (https://aligracehair.com/contact) with order number and tracking information for investigation, with options for reshipment or refund if necessary.

Q7: How to track order shipping status? How often is tracking information updated?

A: Track Aligrace order status via these convenient methods: 1. Shipping Confirmation Email: After dispatch, a confirmation email with tracking number and link is sent—click to redirect to the carrier’s official website for real-time updates. 2. Official Website: Log in to “My Account” > “My Orders,” select the relevant order, and click “Track Order” to view status. 3. Carrier Website: Manually enter the tracking number on the carrier’s site (e.g., DHL, FedEx) if the link is invalid. Tracking Update Frequency: Dependent on carrier scanning points—“Shipped” or “Picked Up” updated on dispatch day; 1-2 updates daily during transit (e.g., “In Transit,” “Arrived at Hub”); “Customs Processing” or “Customs Cleared” upon arrival at destination; “Out for Delivery” or “Delivered” for final-mile delivery. Customs clearance may pause updates for 1-3 days (normal for international orders). Contact customer service (https://aligracehair.com/contact) with order number and tracking number if no updates occur for over 3 days or delivery exceeds estimated time—we will follow up with the carrier.

Q8: How long after shipping will I receive my order? What if it’s delayed?

A: Delivery times vary by destination and shipping method: 1. US Domestic: 3-7 business days (standard); 2-3 business days (expedited). 2. Canada, UK, Australia: 7-14 business days (standard); 5-7 business days (expedited). 3. EU Countries: 10-18 business days (standard); 7-10 business days (expedited). 4. Other International Regions: 15-25 business days (standard); 10-15 business days (expedited). Times exclude order processing (1-2 business days) and customs clearance (international orders)—delays may occur due to logistics congestion, weather, or customs policies (normal). For delayed orders (exceeding estimated delivery by 3+ business days): 1. Check tracking status to confirm if in customs or out for delivery. 2. If tracking shows “Delivered” but not received, contact the local carrier to verify delivery (e.g., parcel locker, property, or neighbor drop-off). 3. For unupdated or abnormal tracking, contact Aligrace customer service (https://aligracehair.com/contact) with order number, tracking number, and shipping details—we will initiate a logistics investigation (3-5 business days). 4. If confirmed lost or undeliverable, choose reshipment or full refund. Inspect the package for damage upon receipt—take photos as evidence if damaged or missing to facilitate claims.

Q9: Can I specify a delivery time or address?

A: Aligrace supports delivery time specification and address modification (within 1 hour of order) in select regions: 1. Delivery Time Specification: “Scheduled Delivery” (e.g., weekend or weekday delivery) is available in parts of the US, Canada, UK, and other major countries. Enter your desired delivery date (within the estimated window) in the “Shipping Notes” at checkout—the carrier will attempt to accommodate (not guaranteed). 2. Delivery Address Specification: Enter accurate details (street, house number, city, zip code, contact person, phone number) to ensure precise delivery. For alternative addresses (e.g., workplace, property, parcel locker), clearly indicate in the address field to avoid misdelivery. Note: International orders generally do not support scheduled delivery, and address changes are limited to the same country/region. For special requirements (e.g., ID required for delivery, no parcel locker drop-off), note in the “Comments” at checkout—customer service will share with the carrier. If no one is available to receive, the carrier will attempt redelivery or hold the parcel at a local facility—contact the carrier to reschedule or collect to avoid return.

Q10: What if the package is lost or damaged? How to file a claim?

A: For lost or damaged Aligrace packages, follow this claim process to protect your rights: 1. Lost Packages: If tracking shows “Delivered” but not received, or no delivery after 5+ business days past the estimated date, first contact the local carrier to verify (e.g., misdelivery, storage location). If the carrier cannot locate the package, contact Aligrace customer service (https://aligracehair.com/contact) with order number, tracking number, shipping address, and tracking screenshots—we will initiate a logistics investigation (3-5 business days). Upon confirmation of loss, choose reshipment or full refund. 2. Damaged Packages: Inspect the package upon receipt—if damaged, opened, or soaked, take photos (package exterior, damaged area, shipping label) and refuse delivery if possible. If already received, contact customer service within 48 hours of receipt with package damage photos, product damage photos, and order number for verification. Options include reshipment, exchange, or full refund—for returns of damaged products, a free return label will be provided (no return shipping cost). Claim processing takes 3-7 business days, with results via email—contact customer service for further assistance if dissatisfied. To ensure successful claims, inspect packages promptly and retain evidence within the 48-hour window.

Q11: Can I cancel an order? What are the conditions and process?

A: Aligrace allows order cancellation under specific conditions—rules and process below: 1. Cancellation Eligibility: Orders can be canceled within 1 hour of submission if status is “Pending” or “Processing.” Once shipped (“Shipped” status), cancellation is not possible—initiate a return after receipt. 2. Cancellation Process: Contact official customer service (https://aligracehair.com/contact) with order number, email address, and product details, stating the reason for cancellation. The team will verify eligibility, confirm cancellation, and send a confirmation email. Refunds for canceled orders are processed within 3-7 business days to the original payment method (3-5 business days for credit cards, 1-3 business days for PayPal). 3. Notes: Discount codes used for canceled orders may be invalid for reuse. Pre-order or custom orders have different cancellation policies (e.g., pre-orders canceled 3+ days before shipping)—check product pages for details. After cancellation, reorder if needed by selecting the product, entering details, and paying again. To avoid issues, verify product information and shipping details before submission—contact customer service promptly within the cancellation window if changes are needed.

Q12: Does Aligrace support pre-orders? What are the shipping times and refund policies for pre-orders?

A: Aligrace offers pre-orders for select new or limited-edition wigs, allowing users to secure products in advance and avoid stockouts. Pre-order details (timeline, estimated shipping date, pre-order exclusive offers: e.g., 10% off, free care products) are announced in advance on the homepage, product pages, and social media. Pre-order process: Same as regular orders—select the pre-order product, complete payment (full amount required), with order status showing “Pre-order.” Shipping Times: Estimated shipping dates are clearly marked on product pages (e.g., “Ships on March 15, 2025”). Actual shipping may be earlier or delayed due to production or logistics—customers will be notified via email of delays with updated timelines. Pre-order Refund Policy: Cancel pre-orders anytime before shipping for a full refund (processed within 3-7 business days to the original payment method). After shipping, pre-orders follow the regular return policy—30-day free returns for unused, unworn products in original condition. Track pre-order status via “My Account” > “My Orders”—contact customer service with questions. Pre-order stock is limited—order promptly to avoid missing out.

Q13: Can I request an invoice after purchase? How to apply?

A: Aligrace provides electronic invoices for all orders (no paper invoices)—electronic invoices are legally valid for reimbursement and record-keeping. Invoice application process: 1. After payment, log in to “My Account” > “My Orders,” select the relevant order, and click “Request Invoice.” 2. Enter accurate invoice details: billing name (personal or company), tax ID (for companies), and contact email. 3. Submit the request—customer service will issue a PDF invoice within 3-5 business days, sent to the provided email for download and printing. Invoice content: Typically “Wig” or “Hair Care Product,” with the amount reflecting the actual paid amount (after discounts). Invoice date matches the shipping date. Modify invoice details (e.g., billing name, tax ID) before issuance by contacting customer service (https://aligracehair.com/contact)—no changes allowed after issuance. International order invoices are in USD (no currency conversion)—convert to local currency for reimbursement if needed. Invoices must be requested within 90 days of order completion—no backdated invoices. Apply promptly to avoid missing documentation.

III. Care & Maintenance (18 Questions)

Q1: How often should Aligrace wigs be cleaned? What is the cleaning frequency for different wearing frequencies?

A: Aligrace wig cleaning frequency depends on wearing environment, activity level, and sweat—reasonable cycles extend lifespan and maintain performance. For daily wear (indoor office, light outings, no heavy sweating), adjust based on frequency: Users wearing 1-2 times/week: Clean every 4-6 weeks; 3-5 times/week: Clean every 2-3 weeks; Daily wear: Clean every 1-2 weeks. For high-sweat scenarios (outdoor activities, workouts, high temperatures), shorten cycles: 3-5 times/week → clean every 1-2 weeks; Daily wear → clean every 5-7 days. Additionally, clean promptly if the wig contacts dust, smoke, perfume, makeup, or develops odors, tangles, or dullness—no strict adherence to fixed cycles required. Always use the brand’s specialized wig care kit (https://aligracehair.com/wig-care-kit), including mild shampoo, conditioner, and styling tools. Avoid regular hair products containing sulfates, alcohol, or silicone—these damage blended fibers, causing dryness, frizz, and fading. Over-cleaning damages fiber cuticles and reduces lifespan; infrequent cleaning leads to contaminant buildup affecting appearance and hygiene—adjust flexibly based on usage.

Q2: What are the correct steps to clean Aligrace wigs? What details should be noted?

A: Clean Aligrace wigs following the “gentle handling, avoid damage” principle—steps and details below: 1. Preparation: Gather tools (specialized shampoo/conditioner, wide-tooth comb, microfiber towel, wig stand). Prepare cold or lukewarm water (≤30℃—hot water causes fiber deformation/fading) in an amount sufficient to fully submerge the wig—avoid hot or ice water. 2. Pre-Treatment: Gently comb from tip to root with a wide-tooth comb to detangle, avoiding tangling during cleaning. Use fingers to separate stubborn knots—never pull forcefully. 3. Washing: Pour specialized shampoo into water, stir to create light suds (no excessive suds). Submerge the wig gently, ensuring full saturation of the cap and fibers. Soak for 5-10 minutes (no longer than 15 minutes to prevent over-hydration). Gently press the cap and fibers with fingers to remove dust and oil—do not rub, twist, or scrub to avoid shedding or frizz. 4. Rinsing: Remove the wig and rinse under running cold/lukewarm water until all suds disappear—avoid direct water pressure on the hairline and stitches to prevent loosening. 5. Conditioning: Apply specialized conditioner evenly to fibers (avoid the cap and hairline stitches to maintain hold). Comb gently to distribute, soak for 2-3 minutes (no long soaking for blended fibers), then rinse thoroughly to remove residue (residue causes stickiness and greasiness). 6. Drying: Wrap the wig in a microfiber towel and press gently to absorb moisture (no twisting or rubbing). Secure on a wig stand, adjust to natural shape, and air-dry in a cool, ventilated area—avoid direct sunlight (UV accelerates fiber aging/fading), high-temperature drying (e.g., hair dryers, dryers), or heat sources (e.g., heaters, AC vents). Natural drying takes 4-6 hours—wear or store only when fully dry. Key Notes: Do not soak for extended periods, use harsh cleaners, pull fibers, or dry with heat—these directly impact lifespan and appearance.

Q3: Can regular shampoo and conditioner be used to clean Aligrace wigs? Why?

A: Regular shampoo and conditioner cannot be used on Aligrace wigs—only the brand’s specialized wig care products (https://aligracehair.com/wig-care-kit) are recommended. Core reasons: Regular hair products are poorly suited for blended wig fibers, causing multiple damages. First, regular shampoos often contain sulfates (e.g., SLS, SLES) with excessive cleansing power that destroys the protective film on blended fibers, leading to dryness, frizz, loss of shine, split ends, and breakage. Second, regular conditioners and hair masks contain high levels of silicone and oils that adhere to fiber surfaces, difficult to rinse completely—causing stickiness, greasiness, and dust accumulation, affecting appearance and clogging cap mesh to reduce breathability. Additionally, regular hair products have a pH range (4.5-5.5) designed for natural hair, while blended wig fibers require a narrower range (5.5-6.5)—using regular products disrupts fiber pH balance, destabilizing structure and shortening lifespan. Aligrace’s specialized wig shampoo is sulfate-, alcohol-, and silicone-free with a pH tailored to blended fibers, gently cleansing contaminants while protecting the protective film. The specialized conditioner features a lightweight nourishing formula, providing moderate hydration and smoothness without residue. To ensure wig quality and lifespan, always use specialized care products—never use regular hair products for convenience.

Q4: What drying methods are available for Aligrace wigs? Which is most recommended?

A: Aligrace wigs can be dried via air-drying, towel blotting + air-drying, or low-temperature drying (not recommended)—the most recommended method is “towel blotting + air-drying”: 1. Recommended Method: Towel Blotting + Air-Drying. After cleaning, wrap the wig in a microfiber towel (highly absorbent and soft, no fiber damage) and press gently on all areas to absorb excess moisture. Press evenly—avoid local force causing fiber deformation or shedding. Do not twist or rub the towel to prevent frizz. Secure the blotted wig on a specialized stand, adjust to natural shape (e.g., 3-in-1 Half Wig in half wig style to maintain hairline and curl shape), and air-dry in a cool, ventilated area (e.g., indoor balcony, well-ventilated room). Gently comb every 1-2 hours during drying to maintain curl elasticity and smoothness. This method maximizes fiber protection, avoiding heat or external damage—dried fibers are naturally smooth with long-lasting curls. 2. Not Recommended: Low-Temperature Drying. Some users may use a hair dryer’s low or cool setting—while faster, risks remain: Wind force can cause tangling and frizz; even “cool” settings may emit slight heat, accelerating fiber aging with long-term use. Use only in emergencies, holding the dryer 30cm+ from the wig and moving continuously to avoid spot heating. 3. Prohibited Methods: High-temperature drying, direct sunlight, or exposure. Temperatures exceeding 60℃ melt, deform, and fade blended fibers; sunlight and exposure accelerate aging, brittleness, and loss of elasticity—severely shortening lifespan. Drying takes 4-6 hours (varies by humidity and ventilation). Ensure full dryness before wearing or storing—residual moisture breeds bacteria, causes odors, and leads to fiber stickiness.

Q5: How to comb Aligrace wigs correctly? What tips prevent tangling?

A: Proper combing is key to preventing tangling and extending Aligrace wig lifespan—tools and techniques below: 1. Tool Selection: Use the brand’s specialized wide-tooth comb (https://aligracehair.com/wig-care-kit) or soft-bristle wig brush. Wide-tooth combs reduce fiber pulling; soft-bristle brushes suit curly fibers without disrupting shape. Avoid regular plastic combs, fine-tooth combs, or metal combs—these generate static, causing frizz and tangling, and may scratch fiber surfaces. 2. Timing: Comb at three key times: Before wearing (remove minor tangles from storage for smooth wear), before cleaning (detangle to prevent worsening during washing), and after drying (shape and maintain curl elasticity). Avoid combing wet fibers (fragile and prone to breakage). 3. Techniques: Start combing from the tips, gently brushing the 5-10cm tip section to detangle, then gradually move upward to the roots. Never comb from root to tip directly—this pushes tangles downward, worsening knots. For stubborn tangles, do not pull forcefully—separate with fingers or spray a small amount of specialized smoothing spray (https://aligracehair.com/wig-care-kit), wait 1-2 minutes, then comb gently. For curly fibers (e.g., kinky curls), comb softly in the direction of the curls—avoid horizontal combing to prevent shape loss and frizz. 4. Anti-Tangling Tips: Avoid contact with rough surfaces (e.g., backpack straps, collars, sofas) to reduce friction-induced tangling; Store on a stand to maintain shape, avoiding folding, squeezing, or mixing with other items; Gently comb after daily wear to remove dust and minor tangles; Rinse thoroughly during cleaning to avoid conditioner residue-induced stickiness; Avoid prolonged wear in windy or dusty environments to reduce contaminant buildup.

Q6: What storage methods are available for Aligrace wigs? How to choose for different scenarios?

A: Aligrace wig storage focuses on “maintaining shape, avoiding damage, and preventing contamination”—methods for different scenarios (short-term, long-term, travel) below: 1. Short-Term Storage (1-3 Days Unworn): Use a wig stand—most common method. After fully drying and combing, adjust the wig to its natural wearing shape (e.g., 3-in-1 Half Wig in headband style) and secure on a specialized stand. Place in a cool, ventilated, dry, and clean environment (e.g., closet, vanity) to avoid sunlight, high temperatures, humidity, and dust. Stand storage preserves cap shape and fiber curls, enabling immediate wear next time. 2. Long-Term Storage (1+ Weeks Unworn): Combine “cleaning + stand + storage bag” storage. First, clean and fully dry the wig, comb gently, and secure on a stand to adjust to natural shape. Wrap the wig and stand together in the brand’s specialized breathable storage bag (https://aligracehair.com/wig-accessories)—use breathable materials (e.g., cotton, mesh) to avoid sealed plastic bags (retain moisture and breed bacteria). Place in a deep closet or storage box, away from mothballs, perfume, or other odorous items to prevent fiber odor absorption. Before long-term storage, ensure the wig is clean and dry—remove and comb every 1-2 months to check for mold or pest infestation. 3. Travel Storage (Portable): Use a hard travel case or thick portable storage bag. Comb the wig gently, fold softly (avoid curl compression), fill the cap with soft items (e.g., clean socks, tissue) to maintain shape, then place in the case/bag. Avoid placing heavy objects on top—prevent movement during transit. Upon arrival, remove promptly, secure on a stand to air-dry and restore shape. Minor deformation can be adjusted with fingers. All storage scenarios follow the “dry, clean, breathable, and non-compressed” principle to protect the wig during storage.

Q7: How to handle frizz and static in Aligrace wigs?

A: Frizz and static in Aligrace wigs result from dry environments, fiber friction, improper cleaning, or insufficient care—resolve and prevent with these methods: 1. Immediate Frizz Control: For minor frizz during wear, spray a small amount of specialized smoothing spray (https://aligracehair.com/wig-care-kit), then gently comb with fingers to smooth frizzy areas. The spray contains anti-static and moisturizing ingredients for quick frizz relief and enhanced smoothness. For severe frizz, extend conditioner soaking time (no more than 5 minutes) during cleaning, rinse thoroughly, and air-dry to deeply nourish fibers and reduce frizz. 2. Static Elimination: Static is prominent in dry environments (e.g., autumn/winter). Increase indoor humidity to 50%-60% with a humidifier to reduce fiber-air-clothing friction. Before wearing, lightly wipe fibers with slightly damp palms (not wet) to neutralize static, or spray a small amount of mild, alcohol-free anti-static spray. Avoid synthetic fabrics (e.g., polyester, nylon) that generate static—pair with natural materials (e.g., cotton, silk) to reduce friction-induced static. 3. Long-Term Prevention: Regularly clean and care for the wig with specialized products to maintain fiber moisture, preventing dryness-induced frizz and static; Store away from synthetic materials in breathable natural fiber bags; Avoid prolonged wear in high-temperature, dry, or dusty environments to reduce fiber damage; Use specialized wide-tooth combs or soft-bristle brushes to minimize friction-induced static. If frizz and static persist after multiple treatments, fiber aging may be the cause—consider replacing the wig.

Q8: How to maintain Aligrace wig curls? What to do if curls loosen or deform?

A: Aligrace wigs’ kinky curly styles feature pre-styled technology—curls maintain shape with proper care. Methods to preserve curls and repair deformation: 1. Daily Maintenance Tips: Comb gently in the direction of the curls with a wide-tooth comb or fingers—avoid horizontal pulling or forceful straightening to prevent shape loss. During cleaning, do not over-rub or twist; after rinsing, blot gently with a towel to absorb moisture, and secure on a stand to maintain natural curl volume—no squeezing or straightening. Avoid high-temperature tools (e.g., curling irons, hair dryers)—high heat invalidates curl styling. Even for “heat-resistant” styles, strictly control temperature (≤350°F) and use heat protectant spray. Avoid prolonged curl compression during wear (e.g., side sleeping, backpack pressure) to reduce deformation. 2. Loose Curl Repair: For minor loosening, dampen the wig slightly with warm water (no full soaking) after cleaning, wrap fibers around fingers to reshape curls, and air-dry for restored elasticity. Alternatively, spray a small amount of specialized styling spray (https://aligracehair.com/wig-care-kit) and gently scrunch curls to enhance hold. For severe loosening, lightly dampen the wig with warm water, apply a small amount of specialized conditioner, reshape curls with fingers, and air-dry—repeat 1-2 times for recovery. 3. Deformation Repair: For heat or compression-induced severe deformation (e.g., curl loss, straightening), use “steam styling” repair: Prepare a basin of warm water (≈40℃), hang the wig above the water to steam for 5-10 minutes (no water contact), gently reshape curls with fingers during steaming, then air-dry on a stand for gradual recovery. If deformation is irreversible (fiber structure damage), contact customer service (https://aligracehair.com/contact) for professional repair advice or consider replacement. Long-term curl preservation hinges on avoiding high heat, over-combing, and improper storage—adhere to proper care routines.

Q9: How to clean Aligrace wig caps and hairlines? What should be noted?

A: Aligrace wig caps (especially hairlines) easily accumulate oil, sweat, and glue residue (Full Lace styles only)—clean thoroughly while avoiding damage to stitches and attachment structures. Methods and notes: 1. Cap Cleaning: During wig cleaning, gently pour shampoo solution onto the cap’s inner side, press softly with fingers (no rubbing or scrubbing) to remove oil and sweat—focus on areas contacting the scalp. For Full Lace caps, avoid pulling the lace to prevent stitch loosening. Rinse with warm running water from the cap’s outer to inner side to ensure complete shampoo removal—no direct water pressure on stitches to prevent glue (if used) or stitch loosening. 2. Hairline Cleaning: Clean hairlines gently, especially for invisible hairline designs with fine stitches. Dip fingers in diluted shampoo solution to wipe the hairline edge lightly, removing dust and minor stains. For Full Lace hairlines with glue residue, first wipe gently with specialized glue remover (https://aligracehair.com/wig-care-kit) to dissolve residue before regular cleaning—never scrape with nails or sharp tools to avoid lace or root damage. 3. Notes: Do not rub, scrub, or pull the cap or hairline to prevent stitch loosening, shedding, or lace damage; Avoid harsh cleaners (e.g., alcohol, makeup remover) that corrode cap materials and stitch glue; Blot the cap gently with a towel after cleaning—no twisting. Secure on a stand without hairline pressure; For Full Lace hairlines, apply a small amount of specialized lace conditioner (if available) after cleaning to enhance flexibility and durability. Proper cap and hairline cleaning improves wearing comfort, prevents bacterial growth, and protects attachment structures for extended lifespan.

Q10: Can Aligrace wigs be dyed or bleached? If yes, what are the steps and precautions?

A: Whether Aligrace wigs can be dyed or bleached depends on material composition: Most Wear & Go Glueless Wigs and 3-in-1 Half Wigs have a high synthetic fiber content (70%-80%)—cannot be dyed or bleached. Synthetic fibers have a stable molecular structure—dyes and bleaches cannot penetrate, leading to uneven surface coloring, fading, and fiber damage (dryness, frizz, breakage, irreversible styling loss). Full Lace Wigs with blended fibers (60%+ human hair) can only be gently dyed under professional guidance—bleaching is not recommended. Bleaching severely damages both human hair and synthetic fibers, causing brittleness and shedding. For Full Lace Wig users needing dyeing: 1. Consult a Professional: Visit a stylist experienced in wig dyeing—inform them of the wig’s material composition (verify via product pages or customer service). 2. Patch Test: Dye a small, inconspicuous section of fibers first to check color result and fiber reaction—proceed only if no issues arise. 3. Product Selection: Use mild, ammonia- and peroxide-free professional wig dye—avoid regular hair dye. 4. Application: Control temperature (≤30℃) and time (≤20 minutes) during dyeing. Rinse thoroughly with warm water after dyeing, then condition with specialized products. 5. Post-Dye Care: Enhance moisturizing care for dyed wigs—use specialized conditioner and hair masks regularly, avoid direct sunlight, and reduce fading. Frequent dyeing shortens lifespan by 30%-50%—for color changes, purchase pre-colored styles directly from the brand (https://aligracehair.com/collections/trendy-wigs).

Q11: How to handle odor in Aligrace wigs?

A: Aligrace wig odors stem from heavy sweating, infrequent cleaning, humid storage, or exposure to odorous substances (e.g., perfume, smoke, cooking fumes)—resolve with these methods: 1. Daily Odor Control: For mild odors (e.g., slight sweat), air-dry the wig in a cool, ventilated area for 2-4 hours (avoid direct sunlight) to disperse odors—comb gently to enhance air circulation. Place activated carbon or dried lavender sachets near the stored wig to absorb odors and maintain freshness—replace sachets every 1-2 months to prevent odor buildup. 2. Cleaning for Odor Removal: For strong odors (e.g., sweat, cooking fumes), clean thoroughly per the regular care guide (https://aligracehair.com/wig-care-guide). Add 1-2 drops of diluted tea tree oil to the shampoo (antibacterial and deodorizing, no fiber damage) and soak for 10 minutes. Rinse thoroughly and air-dry—odors are eliminated with cleaning. 3. Mold Odor Treatment: For mold odors (accompanied by mold spots) from humid storage, clean immediately: Soak the wig in warm salt water (1 teaspoon salt per liter of water) for 5 minutes, then clean with specialized shampoo. Rinse thoroughly, blot with a towel, and air-dry in a ventilated area—repeat if necessary to fully remove mold and odors. Discontinue use and replace if mold is severe with extensive spots or fiber deterioration. 4. Prevention Tips: Avoid heavy sweating during wear—clean promptly after workouts or high-temperature exposure; Store in a dry, ventilated environment to prevent humidity; Store immediately after wear to avoid odor exposure; Clean regularly for hygiene; Use specialized care products to prevent residue-induced odors.

Q12: Is shedding normal for Aligrace wigs? How to reduce shedding?

A: Minor shedding (3-5 strands per wear, combing, or cleaning) is normal for Aligrace wigs—similar to natural hair shedding. It primarily results from slight pulling on fiber-cap connections during daily use and does not affect overall appearance. Excessive shedding (over 10 strands per session, clumping, or loose fibers) is abnormal, potentially caused by improper care, incorrect wearing, or quality issues. Reduce shedding with these methods: 1. Combing: Use a specialized wide-tooth comb or soft-bristle brush—comb gently from tip to root. Avoid pulling forcefully; separate stubborn knots with fingers or smoothing spray before combing. 2. Wearing & Removal: Avoid pulling the wig during wear—adjust straps and drawstrings moderately to prevent fiber tension. During removal, gently undo fasteners (drawstrings, straps, clips), lift the wig from the hairline, and do not pull fibers directly. 3. Cleaning: Comb thoroughly before cleaning to prevent tangling-induced pulling. Handle gently during cleaning—no rubbing or twisting; rinse with mild water flow. 4. Storage: Store on a stand to avoid folding, squeezing, or friction with other items—reduce fiber loss. 5. Daily Use: Avoid sleeping, swimming, or high-intensity workouts in the wig (use enhanced hold if exercising). Prevent excessive friction and pulling. 6. Abnormal Shedding Handling: First review care and wearing methods—adjust and observe improvements. If shedding persists, contact customer service (https://aligracehair.com/contact) with product photos and usage details for after-sales inspection or replacement.

Q13: How to care for Aligrace wig accessories (e.g., straps, drawstrings, clips)?

A: Aligrace wig accessories (straps, drawstrings, clips) are critical for secure hold—proper care extends their lifespan: 1. Strap Care: Straps are made of elastic material—avoid pulling during cleaning. They are cleaned with the cap (no separate treatment). Ensure no shampoo/conditioner residue on straps after rinsing to prevent elasticity loss. Adjust straps to a “secure but not tight” fit during wear—avoid over-stretching. When not in use, loosen straps to prevent permanent stretching. Replace worn or broken straps promptly (available via customer service) to maintain hold. 2. Drawstring Care: 3-in-1 Half Wig drawstrings are durable nylon—clean with the cap, avoiding pulling or twisting. Adjust gently to prevent wear or tangling; untie knots with fingers (no pulling). Replace worn, broken, or damaged drawstrings via customer service (easy to install without tools). 3. Clip Care: For wigs with built-in clips, prevent rust during cleaning—dry clips thoroughly after washing. Store in a dry environment. Do not bend clips forcefully to avoid deformation or breakage—replace loose or deformed clips via customer service. 4. General Care: Keep all accessories away from high temperatures (e.g., hair dryers, heaters) and chemicals (e.g., perfume, hair dye)—heat causes material aging, and chemicals corrode materials. Regularly inspect accessories—replace damaged parts promptly to avoid poor hold and compromised wearing experience.

Q14: Can Aligrace wigs be trimmed? How to trim while maintaining shape?

A: Aligrace wigs can be moderately trimmed to match personal preferences and face shapes—follow the “trim small amounts gradually, professional operation recommended” principle. Methods and precautions: 1. Preparation: Use sharp professional hair-cutting scissors (no regular scissors to avoid frayed fibers). Gather a wide-tooth comb, mirror (preferably double-sided for back-of-head visibility), secure the wig on a stand, adjust to natural wearing position, comb thoroughly, and mark trimming areas and length. 2. Trimming Techniques: Adhere to “trim small amounts gradually”—cut no more than 1cm at a time to avoid styling mistakes. Trim bangs (if applicable) from the center to sides for even length—adjust thickness and length based on face shape. Thin the ends gently for a natural, voluminous look—avoid heavy, blunt ends. For kinky curly styles, trim in the direction of the curls—no horizontal cutting to prevent shape loss and frizz. 3. Professional Advice: For beginners, visit a wig-savvy stylist—communicate your needs (e.g., length reduction, thinning, bang adjustments). Stylists will trim precisely based on material and style to avoid DIY damage. 4. Post-Trim Care: Comb the trimmed wig gently to remove loose fibers, spray with specialized smoothing spray to maintain smoothness and prevent frizz. For minor curl loosening after trimming, follow curl repair methods (https://aligracehair.com/wig-care-guide). Note: Trimming alters the original style irreversibly—consider carefully and clarify needs before cutting to avoid dissatisfaction.

Q15: How to remove stains (e.g., makeup, oil, sweat) from Aligrace wigs?

A: Aligrace wig stains are categorized as surface stains (dust, minor makeup residue) and deep stains (oil, sweat, heavy makeup)—treat as follows: 1. Surface Stain Removal: For dust or minor makeup (e.g., eyeshadow, blush), gently brush with a clean soft brush (e.g., makeup brush) or wipe with a damp microfiber towel—avoid spreading or deepening stains. Alternatively, spray a small amount of specialized cleaning spray (https://aligracehair.com/wig-care-kit) and blot gently with a towel. 2. Sweat & Oil Stain Removal: Sweat and oil typically accumulate on the cap and roots—use spot or full cleaning. For spot cleaning, dip a cotton swab in diluted specialized shampoo (1:10 ratio) to wipe stained areas, then blot with a damp towel and air-dry. For large or stubborn stains, clean fully per regular steps—extend soaking time to 15 minutes (no longer) for complete stain removal. 3. Heavy Makeup Stain Removal (e.g., lipstick, foundation): For stubborn makeup, first gently wipe with a cotton swab dipped in specialized wig remover (https://aligracehair.com/wig-care-kit) to dissolve residue, then wipe with diluted shampoo solution and rinse thoroughly. Do not use regular makeup remover or oil—these cause fiber stickiness and greasiness, difficult to rinse. 4. Precautions: Treat stains promptly to avoid pigmentation or fiber damage; Do not rub stained areas forcefully to prevent frizz or shedding; Ensure complete stain removal after treatment to avoid fiber deterioration; Use appropriate methods for different stains—avoid one-size-fits-all cleaning to prevent damage.